Shipping policy

Shipping Policy

At Ambitious London, we strive to provide fast and reliable shipping for all of our customers. Below is everything you need to know about our shipping process.

1. Order Processing
Orders are typically processed within 2-3 working days from the time of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. The delivery time for your order will depend on your chosen shipping method and location:

  • Standard UK Delivery: 3-5 working days

  • Express UK Delivery: 1-2 working days

  • International Delivery: Varies depending on location (usually 5-10 working days)

Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as adverse weather conditions or customs processing.

3. Shipping Costs
Shipping costs are calculated at checkout and depend on the delivery method and the location of your order. You will be able to review the shipping cost before completing your purchase.

4. International Shipping
We ship to most countries around the world. For international orders, the customer is responsible for any import duties or taxes that may apply in the destination country. Please check with your local customs office for more information before placing your order.

5. Tracking Your Order
Once your order has been dispatched, we will send you a tracking number via email so you can track your order’s progress. You can also log in to your account on our website to view your order status.

6. Delivery Issues
If your order does not arrive within the estimated delivery window or if you experience any issues with delivery, please contact us at contact@ambitiouslondon.com and we will assist you in resolving the issue. Please note that we are not responsible for any delays caused by third-party carriers, including loss or theft.

7. Incorrect Address
Please ensure that the shipping address you provide is correct. We are not responsible for packages that are lost or delayed due to an incorrect address being provided at checkout.

8. Order Modifications
Once your order has been placed and processed, we are unable to modify the shipping address or shipping method. If you need to make changes, please contact us as soon as possible and we will do our best to assist you before the order is dispatched.

9. Lost or Missing Packages
In the rare event that your order is lost or goes missing during transit, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.

10. Contact Information
If you have any questions or concerns about your order or shipping, please don’t hesitate to reach out to us at contact@ambitiouslondon.com.

Thank you for choosing Ambitious London!